Privacy Policy
Last updated: May 2025
1. Who We Are
Axient Housing Limited (“Axient Housing”, “we”, “us”, “our”) is a property management company registered in England and Wales. We are registered in Stoke-on-Trent, Staffordshire. Our registered address is available on request.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact: help@axient.uk | 0800 654 6569
2. What Data We Collect
We may collect and process the following personal data:
- Identity data: name, date of birth
- Contact data: email address, telephone number, postal address
- Property data: property address, type, condition, occupancy details (landlord enquiries)
- Housing situation data: current housing status, support needs, accommodation requirements (tenant applications)
- Technical data: IP address, browser type, and usage data collected through cookies
3. How We Use Your Data
We use your personal data for the following purposes:
- To assess and respond to landlord property enquiries
- To assess and process tenant accommodation applications
- To respond to general contact and partnership enquiries
- To manage tenancy and property management arrangements
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent — where you have provided explicit consent via a form submission
- Contract — where processing is necessary to fulfil a contract or take steps before entering into a contract
- Legitimate interests — where we have a legitimate business interest in processing, balanced against your rights
- Legal obligation — where we are required to process data to comply with the law
5. Data Sharing
We do not sell your personal data. We may share data with:
- Housing associations and referral partners, where relevant to a placement or tenancy
- Professional advisers (legal, financial) as required
- Regulatory authorities and law enforcement, where required by law
- Third-party service providers who process data on our behalf under data processing agreements
6. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law. Enquiry data is retained for up to 12 months. Tenancy and property management data is retained for the duration of the arrangement plus a further period as required by applicable law.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Rights in relation to automated decision making
To exercise any of these rights, please contact us at help@axient.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website may use cookies to improve your experience. Essential cookies are required for the website to function. We do not currently use tracking or advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.
10. Contact Us
For any data protection queries, please contact: